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I aim to dispatch all online orders within 1-3 working days. I will contact you if dispatch will take longer with an estimated dispatch date and offer a refund if you are not happy with the new date. I endeavour to keep the site current and fully updated with new products and removing old ones, however, if your order cannot be fulfilled I will contact you to discuss an alternative product or arrange a full refund.
I currently am only able to ship within the United Kingdom and the EU.
I send all pieces 1st class Royal Mail to the UK. For one item there is a flat rate of £5.50, if you are purchasing more that 1 item that will not fit into a ‘small package’ box I will contact you with a new postage price.
For the EU I send all items 1st class Royal Mail tracked and signed for. This is a flat rate of £16 for a single item.
I hope you will be pleased with your purchase, however, if for some reason you are not happy with it, please email me within 7 days of receipt to arrange a refund. All items must be returned in unused condition and in original packaging. You are responsible for the cost and safe return of items and I recommend a ‘signed for’ or ‘tracked’ service as I am unable to accept responsibility for any items lost or damaged in transit. The cost of goods returned will be refunded within 3 days of safe receipt here.
I carefully check and package all items, but if your item is damaged or faulty on arrival please contact me at email@example.com within 48 hours of delivery with a photograph clearly showing the damage to the item, along with the packaging.
Please note that used or customer-damaged items, and all sale items cannot be refunded or exchanged (statutory rights not affected).
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